Business Process Improvement

We strive to lower our customers’ operating costs and optimize their efficiencies by improving business processes.

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Engage with businesses

Companies engage in business process improvement to save them time and money by improving areas within the business that may not be functioning at a high enough standard.

Business Process Improvement


Defining & Measuring current Business Process


2.Identifying the Value of each step in the Process


Identifying the wasted and/or duplicate tasks within a Processing


Modeling a revised Process with targeted savings

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The management services that iFathom offers in this service category lead to increased competencies, gains in production capacities, and a boost in overall organizational health. We align our proposed solutions with your stakeholders and prepare a business case outlining the tangible results as well as a timeframe for your ROI.

Our extensive experience has made us business process improvement experts, contact us now to find out more.

Success Stories

Case Studies

Learn more about our process

What we do

Technology is ever changing. Business information is driven by two types of data:

  • Structured Data (highly organized/readily searchable; e.g. names, addresses, account numbers, etc.)
  • Unstructured Data (point-in-time documents; e.g. bills, statements, email, presentations, multi-media files and many other kinds of business documentation)
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Businesses require actionable information to be available at the right time and to the right person. This requires a holistic approach where business processes are evaluated and optimized rather than just adopting new technologies and hoping that technology will fix any problems.

A focus on solving process issues will demystify problems and allow the appropriate selection of technology tool (s).

We use proven business process evaluation methodologies to define, assess, improve and predict measurable business results. We can then select and implement the recommended process using the technology best suited to attain the predicted results.

We solve business process problems.

How we do it

We utilize industry standard, proven methodologies to execute the projects entrusted to us by our customers. We follow a three (3) step project cycle:

  1. Business Case Development
  2. Pilot Project
  3. Implementation

Business Case Development
Using best-practices techniques, we evaluate the customers’ current processes, measure against bench marks, and model a future state with a targeted ROI.

Pilot Project
After the customer has evaluated the business case, we will do a pilot project to ensure that the assumptions made in the business were correct and that the expected results are attainable and sustainable within the customers’ environment.

Implementation will encompass the capital and operating costs of the proposed solution in conjunction with the customers’ business reality. We remain technology agnostic throughout this phase and make recommendations with the appropriate caveats for the lifecycle and eventual retirement or upgrade plan.

Business education

Where we can help

Supply Chain

Engineering Systems

  • Configuration Management
  • Logistics Management
  • Document Control
  • “As Built” / Handover

Administration Systems

  • Procurement Control
  • Work Package
  • Billing / Payments

Project Management & Control

  • Project Management
  • Earned Value Reporting
  • Commissioning Support

Demand Chain


  •  Lead / Opportunity Tracking
  • Pipeline Management
  • Sales Management

Product Control

  • Pricing
  • Licensing
  • Product Publications

Administration / Finance Systems

  • E-Commerce
  • Buy / Sell
  • Identity Management
  • Financial Control

Our Partners

Ottawa (HQ)

1130 Morrison Drive,
Suite 140 Ottawa, ON
K2H 9N6

Tel: 613-783-2000


150 King Street West
Suite 200 Toronto, ON
M5H 3T9

Tel: 1-866-847-2477


1066 West Hastings Street
Suite 2300 Vancouver, BC
V6E 3X1

Tel: 778-373-5480

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